Advanced Reservations: We highly recommend that you schedule your appointments at least one week in advance to ensure that your preferred time and service is available.
Cancellation Policy: As a courtesy to other guests and our therapists, please give at least a 48-hour notice to avoid the cancellation fee, within 48-hours 50% charge, 24-hour notice 75%, and same day cancellation/no show 100% of service. A credit card number, advanced payment, or gift certificate number may be required at the time of the booking. For spa packages and two or more guests coming together we require a 48-hour cancellation notice. Groups and bridal parties will require a 50% deposit at time of booking. We do not provide refunds for cancelled or missed appointments.
Spa Arrival: We recommend that you check in at Spa Reception at least 10 minutes prior to your appointment. Late arrival may mean reduced treatment time since we have to finish on time regardless of the time you came.
Payment Types: We accept cash, debit cards, Visa, MasterCard, and American Express, with proper identification.
Spa Etiquette: Our spa environment is one of tranquility and relaxation. Please respect all spa guests’ right to privacy and serenity. Please turn off all cellular phones and pagers while in the spa area and please keep voices to a whisper.
Children: Guests under 15 years must to be accompanied by a responsible adult. Most services are for adults, although some services are available for those 12 years and older.
Health Conditions: Please advise us of any health conditions, allergies, or injuries that could affect your treatment or service when making your Spa reservation. In addition, our pedicure chairs are rated for clients 250 pounds and under. We apologize for any inconvenience this may cause. Secret Garden Nails is held harmless for any information not provided to us at the time of service.
Cleanliness: In keeping with our commitment to cleanliness, safety, and hygiene, our equipment is sterilized and sanitized after every treatment and service.
Pregnancy: We have specially designed treatments for expectant mothers. Please allow Spa reception and therapists to guide you in selecting which treatments and services are most suitable for you during this special time.
Loss or Damage: We regret that we cannot be responsible for any loss or damage of personal articles.
Returns: After 14 days, a merchandise credit will be issued only for unused, unopened products. Please bring the original receipt.
Gift Certificates: Secret Garden Nail gift certificates are non-refundable. Certificates may not be used to purchase or be exchanged for other gift certificates or cash. Secret Garden Nails is not responsible for lost or stolen gift certificates.
Prices: Prices for services and products are subject to change on our website and menus without advance notice.
Terms and Conditions: Secret Garden Nails reserves the right to change these terms and conditions from time to time in its sole discretion.
Right of Refusal: Secret Garden Nails reserves the right to refuse service to any client for improper conduct. Inappropriate conduct or language during a service will result in immediate termination of the service. We reserve the right to define inappropriate conduct.
Satisfaction: If for any reason we fail to meet your expectation with any of our salon or day spa services, please let us know within 24 hours of your service.
